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7-PDF Printer - FAQ

During installation I see the following error message: “Operation could not be completed (error 0x00000bc8). Unable to find a core driver package that is required by the printer driver package”

This error occurs on Microsoft Windows Vista when you have a defective driver cache file. In this case, delete the file C:\Windows\inf\INFCACHE.1 and restart the installer.

Category: 7-PDF Printer, Installation (general)

How do I upgrade to the latest version?

Simply install the latest installer via the currently installed old version.

Category: 7-PDF Printer, Installation (general)

Is an automatic installation, i.e. without user interaction, supported?

Yes. Many described parameters are supported by the installer, enabling a fully automatic PDF printer installation to be performed.

Category: 7-PDF Printer, Installation (automatic)

My language is not offered by the PDF software. Can I translate the program myself?

We have an Excel table that contains the program’s text. You can request this Excel file from us and help us to translate the program into your language.

Category: 7-PDF Printer, Language Support

Which versions of PDF are supported?

You will find support for PDF 1.3 (Acrobat Reader 4.0 or later), PDF 1.4 (Acrobat Reader 5.0 or later), PDF 1.5 (Acrobat Reader 6.0 or later) and PDF/A-1b.

Category: 7-PDF Printer, Miscellaneous

Which page formats are supported by the PDF printer?

The printer supports the following page formats: Letter , Ledger , Legal, A3, A4, A5, 11x17, Note, A2, A6, LetterSmall, A0, A1, A4Small, A7, A8, A9, A10, ISO B0, ISO B1, ISO B2, ISO B3, ISO B4, ISO B5, ISO B6, JIS B0, JIS B1, JIS B2, JIS B3, JIS B4, JIS B5, JIS , 6, C0, C1, C2, C3, C4, C5, C6, ARCHE, ARCHD, ARCHC, ARCHB, ARCHA, ARCHE1, ARCHE1 Half, FLSA, FLSE, HalfLetter, PA4.

Category: 7-PDF Printer, Page Formats

What should I do if the page format I require is not supported?

You can define your own personalised page formats if none of the currently preconfigured page formats are suitable or if you require a specific format.

Category: 7-PDF Printer, Page Formats

Can I choose any memory location I like for the created PDF file at any time?

Yes, you can define the memory location and file name in the settings dialogue of the PDF printer. You can access the settings dialogue via Start - Programs - [7-PDF Printer program group] - Options.

Category: 7-PDF Printer, Memory Location

How can I change the standard memory location (directory) to my “documents” folder?

Open the setting dialogue “Options”, alter the file path as desired with the available wild cards, such as <personal></personal>\<smarttitle></smarttitle>.pdf. The <personal></personal> wildcard automatically references your “documents” folder during PDF creation and saves the PDF there. You can also find the ‘last selected memory location’ option there and can activate/deactivate this as required.

Category: 7-PDF Printer, Memory Location

I have entered watermark text in the print dialogue of the PDF printer. Why is it not shown in the PDF?

Watermarks are printed at a lower level or layer of PDF content. Some Windows applications, such as Internet Explorer, print a white background instead of a transparent background in the PDF document. This white background then prevents the watermark from being shown. In contrast, other programs, such as Microsoft Office, add a transparent background. The watermark is then visible.

Category: 7-PDF Printer, Watermarks

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